At IGNOU Galaxy, we aim to provide accurate and helpful academic support materials. Due to the digital and customized nature of our services, no refunds are applicable once an order has been processed or delivered.
All purchases are non-refundable
Refunds are not provided for digital materials, guidance services, or reference resources
Refunds are not applicable once content is shared or accessed
We do offer reasonable replacements or corrections under the following conditions:
Formatting errors not aligned with the agreed structure
Missing sections as per the discussed scope
File or delivery issues caused by us
Replacement requests must be raised within 48 hours of delivery with clear details of the issue.
Student requirements change after delivery
Institutional guidelines change after purchase
Student submits incorrect or incomplete information
Delay caused due to late communication from the student
All replacements are provided only for learning and reference purposes.