IGNOU Galaxy Academic support is an independent education support platform offering tutoring, academic guidance, and learning resources to help students improve conceptual clarity and presentation skills.

Registered Details

• IGNOU GALAXY Academic Support
• A Subsidiary of Shreyansh Galaxy Publications PVT LTD
• Address: Galaxy Towers, Mukherjee Nagar, Delhi 110009

Contact & Support

• Tel: Customer Support +91 7745913167 (Mon–Sat, 9:00 AM – 5:00 PM)
• Grievance Officer: Md. Afjal +91 7838347261 (Mon–Fri, 11:00 AM – 3:00 PM)

IGNOU Galaxy operates independently and is not affiliated with or endorsed by any university or examining authority.

Privacy Policy for IGNOU Galaxy Academic Support
Last Updated: , 2026

1) Information we collect

• Contact details you submit (name, phone, email).
• Service details (subject/course, preferred timing, learning requirements).
• Basic technical data (browser/device logs) for security and performance.

2) How we use information

• To provide tutoring, doubt solving, and academic guidance.
• To communicate about schedules, updates, and support.
• To prevent spam, abuse, and fraudulent activity.

3) Sharing

• We do not sell personal information.
• We may share limited data with essential providers (payment/hosting) strictly for operations.
• We may disclose information if required by law or to protect users and our rights.

4) Security

We use reasonable measures to protect your data. No online system is 100% secure.

5) Contact

For privacy queries, contact us via the numbers provided in the About section.

Our services involve time-intensive and Personalised academic support. Therefore, refunds are generally not applicable once work has started or resources have been allocated.

1) No-Refund Policy

• No refunds are applicable once the service has started, because time and resources are invested in a Personalised manner.
• Any delivered guidance/resources are intended for learning support and cannot be “returned.”

2) Fair Resolution (Correction / Replacement / Refund)

• Correction/Replacement: If there is an error in the delivered support, we will provide a correction or replacement as appropriate.
• Refund (only if we cannot provide the service): If we are unable to provide the purchased service due to internal limitations, we will offer a refund or suitable alternative resolution.
• Payment issues: If payment is deducted but confirmation fails due to technical reasons, we will assist or correct the transaction as applicable.

3) Integrity Note

We provide learning support and do not support academic cheating or plagiarism. Students are responsible for their own original submissions as per institutional policies.

Terms and Conditions for IGNOU Galaxy Academic Support
Effective Date: January 31, 2026

1. Acceptance of Terms

By accessing and using ignou galaxy Academic Support, you agree to comply with and be bound by these Terms and Conditions. These terms apply to all visitors, students, and customers of our educational support services.

2. Nature of Educational Resources (Compliance Clause)

IGNOU Galaxy Academic support provides academic support resources designed to assist students in self-study and skill improvement. Our services may include:

• Online Tutoring: Concept explanation and guided learning support.
• Academic Proofreading: Structural and grammatical review of student-prepared work.
• Reference Resources: Study guides and sample materials for learning and research reference.
• Presentation Guides: Samples to understand standard formatting and layout requirements.

Academic Integrity Disclaimer

All resources are intended strictly for reference and study purposes only. We do not support, promote, or provide services for academic cheating or plagiarism. Customers must not submit any sample/reference material as their own work to any institution.

3. Intellectual Property Rights

All content (including PDFs, samples, templates, and materials) is the exclusive property of IGNOU Galaxy Academic support.

• Usage: Single-user license for personal, non-commercial educational use.
• Restrictions: No reselling, public uploading, redistribution, or sharing with third parties.

4. Billing and Delivery

• Transparent Pricing: Costs are disclosed upfront. No hidden fees.
• Refund Policy: Refer to the Refund Policy section on this page.

5. Disclaimer of Warranties

IGNOU Galaxy Academic Support does not guarantee specific grades, marks, or results. Academic outcomes depend on the student’s own effort and adherence to institutional rules.

6. Limitation of Liability

IGNOU Galaxy Academic Support is not liable for disciplinary actions resulting from misuse of any reference materials. It is the user’s responsibility to follow their institution’s code of conduct.

7. Contact Information

• Support Email: [email protected]
• Address: Galaxy Towers, Mukherjee Nagar, Delhi 110009

We may update these terms from time to time. Continued use indicates acceptance of the updated terms.