Return, Refund and Cancellation policy

The Services of IGNOU GALAXY (Shreyansh Galaxy Publications Pvt Ltd) are meant to support and guide students in their learning process. we are strictly against any type of academic dishonesty and hence we do not encourage any student to submit the assignment/project/solutions provided by our website which are meant for reference purpose as an original work. Doing so is totally the self will of the student and we do not take any responsibility in any aspects in such cases.

Refunds if approved by the administrator then the timeline would be 7 days from the date of delivery. E-Books/PDFs Product are non refundable whereas for Physical Products the refund will be given if we are unable to provide the replacement. No Refunds For Orders Delayed due to courrier company.

Since the products are customised hence we do not allow Order cancellation after the order is confirmed.

Policy For Missbehaviour Against our Staff/Chat Support team/Subject Experts.

We would like to emphasize that we prioritize a respectful and professional environment for both our customers and our employees. Unfortunately, such incidents of misconduct Like (usage of foul language,mannerless behaviour,abusive words,calling/texting repeatedly,trying to manipulate or create trouble/creating unwanted,Unneccesary urgency) compells us to take Necessary action.

In light of the above, we regret to inform you that, during such event of missconduct/inappropriate language/abusive words/disrespect will effectively & immediately The order will be deemed cancelled & no-refund will be granted. Furthermore, we have no choice but to terminate any ongoing business relationship with you. This decision is made to ensure the well-being and dignity of our staff members.

FOR PDF/EBOOK PURCHASES OVER WHATSAPP/EMAIL/WEBSITE.

Policy for Accuracy of Answers/Correctness.

Policy For Cancellation for PDF Purchases
The Solutions are prepared by independant Teachers/Subject Matter Expert. This is intended to support you in your learning journey and not to be submitted as a original work we neither take any gaurantee for the correctness/accuracy of the solved PDFs and we will not be liable for any damage caused to you becuase of it. and In any circumstances we will not be liable to pay any compensation/refunds.

All the PDF Orders are Non Transferable and No cancellation or Refund is available for PDF Purchases.

PDFs Purchased on Whatsapp Which are delivered on Special Request Order Basis.

The PDFs which are purchased on special request needs time to deliver. Hence we strongly advice students to have patience and wait for atleast 2-78 hours In case Of delay. after the batch job The PDFs will be delivered to you We will not be responsible to bear any type of losses occuring due to delay and we will not refund any amount payed if you buy from any other souces or self prepare in the meanwhile.

FOR HARDCOPY DELIVERED THROUGH COURRIER.

Refund and Cancellation Policy

We Provide a Free Replacement policy if our product has any issues or defect. once the product is delivered there is no refund policy because the assignments are made on customized basis we only provide a replacement policy in case we do not have the product will refund you the money.

Policy For Cancelling the Order Due to Change of Mind/Personal Reasons.

Since the Handmade assignments/Project Proposal or Synopsis are made on order basis and is unique to each and every student we cannot provide any refund for the advance amount payed for cancellation due to personal reasons or change of mind in that case full advance amount will be deducted in Reaserch Work,Making charges, material charges, Taxes and Courrier charges and balance if any will be refunded only if applicable.
-Students are adviced to think properly before ordering avoid cancelling due to silly reasons

Policy For Refund in case the courrier is returned/cancelled due to delay by courrier company.

In case the Order is delayed by courrier company due to unforeseen issues like strike,rains, operational difficulties and you want to cancell the order due to delay in delivery we will not provide you any refund in that case.

If refund is approved the timeline is 7-8 working days.

In case you have returned by mistake or cancelled and then date is extended then we will resend it only of you pay 200/- extra charges for resending the parcell.

Policy Replacement if you’re not Satisfied.

If you are not satisfied with the quality then we will issue a free replacement for that you have to send back the assignment to us then after quality check we will issue a fresh set of assignments.

Our focus is complete customer satisfaction. In the event, that you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proven after investigation. & We are Unable to provide a replacement to you. Please read the fine print of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy.

For Cancellations please contact us via the contact us link.
-Since it’s Customised work Cancelling the order After placing it is not permissible For reasons like Change of Mind/Lack of Intrest/Any Other Issues. Such requests will not be accepted at any cost.
-Cancellation of Incorrect order will not be accepted after 1 working days.
-Any Requests received later than 1 business days will not be accepted.

Refund Policy.

We will try our best to create suitable design concepts for our clients. However, since our product is made on an order basis and customized per customer requirements we do not provide any Refund.

In case any client is not completely satisfied with our products we can provide a refund. only if we are not able to provide replacement of the product.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Policy For Project/Synopsis/Dessertation Work.

The Project Work requires extensive research and data collection in case the project is rejected we will require a rejection letter by the center citing the points due to which the proposal/report is rejected and we will work on those and issue a corrected and more improved work we will not refund any amount to you if you want to cancell the order as we invest a lot of time in it.
Also once a Topic is Selected by student it cannot be changed again and we will charge again if you want to change it.

Following are the Grounds in which we will issue a refund