Shipping Policy:
Thank you for choosing Shreyansh Galaxy Publications Pvt Ltd for your literary needs. We aim to provide a seamless and efficient shipping experience for all our customers. Please review the following shipping policy for important information regarding the shipment of your orders.
Order Processing:
- Upon successful placement of your order, our team will process it within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods:
- We offer various shipping methods to cater to your preferences and urgency.
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- International Shipping: Delivery times vary depending on the destination.
Shipping Charges:
- Shipping charges are calculated based on the shipping method selected, the weight of the package, and the destination.
- We may offer free shipping promotions from time to time, which will be clearly communicated on our website.
Tracking Information:
- Once your order is shipped, you will receive a confirmation email containing tracking information.
- You can track the status of your shipment using the provided tracking number on our website or through the designated courier service’s website.
Delivery Issues:
- In the rare event of a delivery issue such as lost or damaged packages, please contact our customer service team immediately.
- We will work with the courier company to resolve the issue and ensure that you receive your order promptly.
Transit Delays:
- Shreyansh Galaxy Publications Pvt Ltd is committed to delivering orders within the estimated timeframe. However, please note that transit delays may occur due to unforeseen circumstances such as strikes, vacations, local issues, or adverse weather conditions.
- In such cases, while we will make every effort to minimize delays and assist in tracking your shipment, we cannot be held responsible for any loss or inconvenience caused by transit delays.
Change of Address:
- If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible.
- We will make every effort to accommodate address changes before the order is shipped.
Contact Us:
- If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team.
- You can reach us via email at customer.service@ignougalaxy.in or by phone at [Customer Service Hotline: +91-7745913167
Note: This shipping policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.
Thank you for choosing Shreyansh Galaxy Publications Pvt Ltd. We appreciate your trust and support.